Get Answers To Your Questions About Red Copper®
I ordered my Red Copper® and it said shipping will take 3-6 weeks. Why so long?
Shipping MAY take 3-6 weeks. Throughout different times of the year demand is greater than others, so we always state 3-6 weeks. However, we always do our best to plan for those times of the year so we can avoid “back orders.”
Help! I placed an incorrect order. How can I change this?
What you want to do is call this toll free number for customer service: 1-800-280-5424. To find your order they will need your phone number (or email address if you provided it), last name, and zip code. They will absolutely get your order fixed for you. Keep in mind order processing takes a full 24 hours, so they may not have your order in the customer service system until at least 24 hours after you've placed your order.
I ordered Red Copper®, but I haven't been charged yet. When should I expect to be charged?
We process your order within 24 hours, but we do not charge your card for the purchase until the order is shipped to your address.
Is my Red Copper® Pan safe to use on my glass cook top?
Since every cook top is different, we advise you to refer to your stove's manufacturer's instructional manual prior to using your Red Copper® Pan on any glass cook top surface.
WHAT ARE THE DIMENSIONS OF THE PAN?
The 10-inch pan has the following dimensions:
- top of cooking surface: 10-inch diameter
- bottom of cooking surface: 7-inch diameter
- pan depth: 1.75-inches
- handle length: 7.26-inches
- total length: 17.25-inches
WHAT COLOR IS THE RED COPPER® PAN?
The Red Copper® pan has a copper cooking surface, red exterior, and stainless-steel handle.
DOES THIS PAN INCLUDE A LID?
Lids for the 10-inch pan is sold separately. Click Here For Lid
Is THERE A RECIPE GUIDE INCLUDED?
While the Red Copper® Pan does not include a recipe guide, Cathy Mitchell's cookbook, Red Copper™ Skillet Cooking, is available for purchase on Bulbhead.com.
WHAT COOKTOPS ARE RED COPPER® PANS COMPATIBLE?
These Red Copper® Pans are compatible with most cooktops, including induction. Always check your stove manufacturer's manual prior to use.
WHAT MAKES UP THE NON-STICK COATING?
A layer of copper-infused ceramic lines the entire cooking surface. This heats food evenly and prevents sticking.
WHAT DOES PFOA AND PTFE MEAN?
PFOA and PTFE are man-made plastic coatings found in most cheap non-stick cookware. While cooking with non-stick cookware made with these chemicals may not cause immediate concern, continual overheating could make the coating flake off into food. Red Copper® does NOT contain these chemicals.
WHAT DO I DO WITH THE PAN AFTER PURCHASE?
Hand wash your pan prior to first use in warm, soapy water.
HOW DO I SEASON THE PAN?
Red Copper® 10" Pan needs to be seasoned prior to first use. Follow the following steps to season:
1. Spread a light coating of vegetable oil over the entire inside surface of the pan.
2. Place pan in an oven preheated to 300-degrees Fahrenheit for 20 minutes.
3. Use caution and handle only with oven mitts while carefully removing from the oven.
4. Let the pan cool completely.
5. Wipe away excess oil with a cloth or paper towel.
6. You are now ready to start cooking!
To maintain the exceptional performance of Red Copper®, we recommend that you repeat this process at least twice a year.
FOOD IS STARTING TO STICK TO MY PAN. WHAT DO I DO?
If food starts to stick to your Red Copper® Pan, repeat the seasoning process. For burnt-on messes, saturate with oil and let sit for 5-10 minutes. Then wipe clean.
HOW DO I WASH MY Red Copper® Pan?
We recommend hand washing your Red Copper® Pan with warm water and a mild dishwashing detergent. Allow to air dry or dry with a soft towel.
CAN THE Red Copper® Pan BE USED DIRECTLY ON A GRILL?
We do not recommend using this pan directly on your grill, as the high heat may harm the pan.
UP TO WHAT TEMPERATURE IS THIS RED COPPER® PAN HEAT RESISTANT?
Red Copper® 10" frying pan is oven safe up to 500-degrees Fahrenheit.
CAN I USE IT IN MY BROILER?
Check with your stove manufacturer's broiler settings first. If your broiler temperature does not exceed 500-degrees Fahrenheit, you can.
WHAT TYPES OF UTENSILS SHOULD I USE IN MY Red Copper® Pan?
To ensure the longevity of your Red Copper® Pan, use wooden, silicone, or plastic utensils on the cooking surface. Metal utensils are not recommended.
WHAT ARE THE CONDITIONS OF THE LIFETIME REPLACEMENT GUARANTEE?
Red Copper® 10" Pan has a lifetime replacement guarantee that covers the lifetime of the product. Should anything happen to your Red Copper® 10"Pan under normal usage simply return the unit with a $9.99 handling fee and you will receive a replacement. Mistreatment, misuse, and intentional abuse of Red Copper® 10" Pan is not covered under the lifetime warranty.
SEE THE DIFFERENCE!
- Red Copper®
Quickly Fries Food On Stovetop
Made With Non-Stick Ceramic & Super Strong Copper
Oven Safe Up To 500 Degrees
PFOA & PTFE Free
Built To Last Guarantee
Your Satisfaction is 100% Guaranteed
OFFER: Get your 10" non-stick Red Copper Pan with Cathy Mitchell's Quick Meals and Desserts Recipe Book for just $19.99 plus $9.99 shipping and handling. Double your offer and get a second Red Copper 10" Pan and recipe guide, PLUS the 8" Red Copper Forever Sharp Knife for just a separate fee of $12.99. UPGRADE to our Deluxe Offer and receive the double coated Red Copper 10" pan and recipe guide for only $29.99 plus $9.99 shipping and handling. Double your deluxe offer to receive 2 Double Coated 10" pans, 2 recipe guides, AND 1 8" Forever Sharp Knife. Just pay a separate fee of $22.99. Order now! GUARANTEE: Red Copper 10" Pan has a Built To Last Guarantee. Should anything happen to your Red Copper 10" Pan under normal usage simply return the unit and you will receive replacement, less shipping and handling. Mistreatment, misuse, and intentional abuse of Red Copper 10" Pan is not covered under the Built To Last Guarantee.